Abbott Associates

Financial Management for the Call Center Professional

 In these videos you will have a practical, real world, look at cost and finance. You will study the relationships between all aspects of the organization’s cost structure. You will understand where the call center’s cost fits in, how to manage your call center cost, and techniques for reducing your cost without sacrificing performance. This class was designed specifically for call center professionals.

501 Financial Management Fundamentals

502 Division of Labor

503 Business

504 Process principles

521 Financial Reporting

522 Tactical Budgets

533 Operational Budgets

534 Capital Budgets

551 Financial analysis