You must understand what is required to manage your cost, and how to reduce cost without jeopardizing performance and wait time. You will learn about the cost analytical tools. This unit will cover the following topics:

• Value Analysis
• Breakeven and its use
• Forecasting and its use 

Value Analysis

Breakeven Analysis

Call Center Breakeven analysis

Forecasting and Cash Flow

Forecasting example using computer

Call Center Forecasting

Call Center Finance Closing