The class covers the Third Principle (correct, consistent, and capable) and the prerequisites for effective decisions. Decision-making can now become a process. The decision-making process will become the cornerstone for an effective operation. Cause and effect analysis and its use will be explained. You will be able to apply the operation philosophy of change management and use it to form your management style.

Base Camp of 3Cs from the 3rd principle of Process

Call Center Base Camp

Decision making Process

Cause and Effect Analysis

Operation Philosophy

This Lecture Video explains how the Walkabout method leads to continuous improvement. This operational philosophy keeps the operation on track and continually improving.

Walkabout Management