Upgrade your credentials with the 
CALL CENTER and HELP DESK SIX SIGMA BLACK BELT CERTIFICATION

BENEFITS OF THE CERTIFICATION

Invest in your future and the future of your company by earning a Call Center and Help Desk Black Belt Certificate. Certification proves to your employer and your customers that you have the commitment and skills necessary to run a world-class operation.

CURRICULUM

Four courses are required for the Black Belt Certificate:

• Metrics, data analysis and reporting
• Designing a Six Sigma Center
• Financial Management
• Six Sigma Masters Course

The metrics and design class always offered together in one week. You may take them together. The financial management class is a on-demand class. The masters course finishes the series.