You will also learn why operating budgets are not the best tool to measure the financial effectiveness of your operation. Establishing a method for operational cost management requires a sophisticated approach. This approach requires an intimate understanding of all the things that add cost and cause it to fluctuate. This unit will cover how to establish a cost basis for each transaction. Unit cost, favorable and unfavorable variances, standard cost, and the accounting buzzwords will be explained so that you can truly use or build your cost system. In this unit we will cover:

• The difference between financial tactical standard cost versus operational budget.
• Standard Cost methodology and where to use it
• Standard Cost buildup
• Earned value report

Call Center Operations Introduction

Standard Cost Overview

Standard Cost Buildup

Standard Cost Reporting

Call Center Standard Cost Buildup

Call Center Standard Cost Reporting