Abbott Associates

MGMT 221 Proactive Decisions

This class covers the First Process Management Principle (Product, process, and proactive management). You will understand the 1st principle using everyday examples (Grandmas biscuits) to clarify what and where the product and process are. Call center executives must share a clear vision. This class uses the chapter two from the book, Optimize your Operation.


First Principle – Product Process

Defining the Product and Process